O365 Engineer L3
O365 Engineer L3
Category: Other
Location: Romania | Poland
Reward: RON 4,000
Employment Type: Employment contract
Time Allocation: Full Time
Workplace Type: Remote
Remaining positions: 2
Nice to have:
- Experience with other SaaS solutions is a bonus.
Benefits:
- You will find here not only a challenging and interesting workplace but also a rewarding work experience, with competitive compensation and benefit packages:
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- A monthly budget for a flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
- Flexible working hours and work from home, aligned with project needs;
- Friendly team who is eager to meet you.
Job Requirements:
- Availability to work rotational shifts (12x5).
- Understanding of IT Infrastructure components and integration.
- Experience with PowerShell or Bash.
- Good understanding of the Zero Trust Model.
- Good understanding of Identity and Access Management.
- Good understanding of Microsoft 365 Services and other associated technologies such as: - Active Directory; - Entra ID (formally Azure Active Directory); - Entra ID Connect (formally Azure AD Connect); - Exchange Online; - Exchange Server; - Microsoft Teams; - SharePoint Online; - Microsoft Endpoint Manager and Intune; - Windows Server OS and Windows OS.
- Good understanding of the following technologies: - MFA; - DNS; - Firewalls; - Sender Policy Framework (SPF); - Domain-based Message Authentication, Reporting & Conformance (DMARC); - DomainKeys Identified Mail (DKIM); - Mobile operating systems (Android, iOS, iPadOS, Fire OS, etc).
- Proficiency in English.
- Soft skills: strong analytical abilities, problem solver, customer awareness.
- Proven ability to remain flexible within a changing environment.
Job Responsabilities:
- Monitoring all operational team queues in client ITSM tools.
- Being responsible for working cases assigned to all operational team queues in client ITSM tools.
- Monitoring and analyzing Microsoft 365 environments and services for clients to ensure the highest standard of customer service in accordance with Stefanini values and contractual agreements.
- Administer, configure, and support customer Microsoft 365 tenants.
- Collaborating with teams involved in support processes to ensure end-to-end delivery of services.
- Reporting issues and concerns to operational or account management as appropriate.
- Identifying inefficiencies and articulating the recommendations for adoption and implementation.
- Ensuring that Client specific policies, practices, and procedures are always adhered to working with a continuous learning and development mindset.
- Researching best practices in the industry.
- Submitting ideas on improving existing processes and improving the team's knowledge and performance.
- Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
- Participating as a team member to achieve established maintenance objectives (assuring quality, procedures, and related work instructions).
- Supporting team members in case of problems or escalation.
- Working in close contact with the Technical Team Leader to ensure schedule adherence, case quality, and SLA standards as well as assigned task completion.
- Participating as a team member to achieve established objectives, following Stefanini's quality standards, procedures, and work instructions.
- Reporting on progress, issues, and problems to line manager.
- Giving suggestions to optimize service offered and work processes.
- Continual improvement via participating in courses, and workshops and obtaining relevant certifications.