ServiceNow Technical Manager
ServiceNow Technical Manager
Category: Software Development
Location: Cluj | Brasov | Iași, Romania
Referral Reward: RON 5,000
Employment Type: Employment contract
Time Allocation: Full Time
Workplace Type: Hybrid
Remaining positions: 1
What will you do:
- Working as the key partner and second-in-command to the ServiceNow Manager, you will play a critical role in driving delivery, removing roadblocks, and ensuring the team remains productive and aligned to best practices.
- This position requires a blend of technical understanding of ServiceNow and hands-on team leadership skills.
- You will need to build trust quickly, manage diverse stakeholders, and provide the guidance required for consistent delivery across a contractor-heavy, distributed team.
- Act as second-in-command to the ServiceNow Manager, supporting day-to-day leadership of the team.
- Orchestrate the work of the ServiceNow team, ensuring smooth delivery and effective prioritisation.
- Identify, escalate, and remove delivery roadblocks.
- Ensure best practices are applied in ServiceNow design and implementation.
- Manage communication across a distributed team and with business stakeholders.
- Foster collaboration, alignment, and accountability within the team.
- Support decision-making by providing clear updates and structured reporting to leadership.
- Contribute to portfolio planning and workload balancing to maximise output.
Experience needed:
- 7+ years experience in ServiceNow (design knowledge and module breadth).
- Solid understanding of ITIL and Service Management frameworks.
- Proven team leadership skills – able to gain trust and manage a contractor-heavy team.
- Strong interpersonal, communication, and stakeholder management skills.
- Ability to prioritise effectively and make sound decisions under pressure.
- Self-motivated, structured, and delivery focused.
Nice to have:
- Project Management certification (Prince2, PMP) or equivalent experience.
- Experience acting as a Technical Team Lead or Deputy Manager in a ServiceNow or ITSM environment.
Benefits:
- Private Medical Subscription.
- Flexible Time Off: Between 21–25 days of annual leave.
- Floating Days—when public holidays fall on weekends, you’ll receive time off on other working days.
- Premium Work Equipment: Choose between a MacBook Pro or a similar device for Microsoft-based projects.
- Learning & Development Support: Access to Learning platforms, certifications and support for attending industry events and training.
- Performance Bonuses: Annual performance bonus based on individual and company achievements.
- Exclusive Discounts: Special offers on travel agencies, spas, beauty centres, restaurants, pubs, veterinary clinics and sports facilities.
- Referral Bonus.